I understand the concept of having you software in the cloud and on a subscription basis, but personally I want the software to exist on my computer so when the internet goes down I can still function and not have my files floating around in cyberspace. Microsoft Office Professional Plus 2021 - Digital Download from digitalzonesoftware.com provided all that at a great price. I ran into a little obstacle during the installation process....my old computer died last night and when you've lost your password for you microsoft account it's impossible to retrieve it from your outlook email since that was on the computer that died. So, I used my mobile number to verify my Microsoft account, downloaded and installed the software and was hit with a message that it would expire in 5 days unless I purchased the subscription model. I emailed Digital Zone at around 5pm West Coast time, long after their tech staff hours of operation and got an answer back in five minutes. Basically, we exchanged a couple of emails, hopped on a zoom call and the problem was resolved in about 5 minutes. In today's new normal, customer service from almost every company absolutely sucks. Needless to say, customer service like I received today from Digital Zone is the exception to that rule and made my day. If I could give them 10 stars I would. Highly recommend them as they went above and beyond....so if you are looking around for a reputable company that provides a great product at an excellent price and backs it up with TREMENDOUS SERVICE, I can't recommend Digital Zone Software enough.
